Terms of Sale & Refund Policy
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide.
We want you to be 100% satisfied with your purchase, so we’re offering a 30 days trial period after you receive your product. If the product does not meet your expectation, you may return the product to receive a refund.
Due to inevitable fraudulent activity we have set the guidelines below. The 30 Day Trial only applies to 1 product per customer. If you purchase more than 1 product, you will only be eligible to return 1 of those products. All products carry the 30-day customer satisfaction guarantee on your first order. If you are not satisfied with our product, simply return the unused portion of the product. If we receive a returned product within 36 days of original purchase, we will issue a full refund of the product value. Shipping costs are non refundable. No sample pack items can be returned for refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.[/vc_column_text][vc_empty_space image_repeat="no-repeat"][vc_column_text]
Damage Due to Freight or Shipping
[/vc_column_text][vc_column_text]All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. The shipment date will be determined according to whichever date is closer to the date of the Customer’s first purchase date. Shipping dates are estimates only. All shipments are sent Priority Mail or First-Class mail via the US Postal Service. The risk of loss and title for all Products purchased via the Site pass to the Customer upon delivery of the item to the carrier. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with with the USPS or the designated carrier you chose.
In the event that your shipment/product arrives damaged please contact us and provide detailed information and photo’s within a 48 hour period so that we may evaluate and assess claims.[/vc_column_text][vc_empty_space image_repeat="no-repeat"][vc_column_text]
[/vc_column_text][vc_column_text]You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We stand fully behind our products. If you are not 100% satisfied, contact email@example.com to initiate the refund process. We only ask that you share your valuable input, as to why you are requesting a refund, so that we may strive to make your customer experience better in the future.[/vc_column_text][vc_empty_space image_repeat="no-repeat"][vc_column_text]
[/vc_column_text][vc_column_text]We can ship to virtually any address in the world. *Note, there are restrictions on some products, and some products cannot be shipped to international destinations.
Expedited Shipping is our ground shipping method. Allow 3-5 business days for delivery.
Priority Shipping is our fastest shipping method. Allow 1-3 business days for delivery.
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The FDA has concluded that hemp-oil products are excluded from the dietary supplement definition under section 201(ff)(3)(B)(ii) of the Federal Food, Drug, and Cosmetic Act. None of the statements on this website have been evaluated by the FDA, and the products described are not intended to diagnose, treat or cure any disease. Clayborne Cosmetics does not sell or distribute any products that are in violation of California State Law.